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Thank you for your interest in becoming a vendor with Echelon Property Group. In order for you to provide services to one or more Echelon communities, please follow this easy four-step process.

1. Review the Vendor Agreement in its entirety.

2. Create an account/profile in VendorCafé to submit invoices and track payments electronically.

3. Enroll with VendorShield, a third-party provider that administers Echelon’s Vendor Compliance Program.

4. Enroll in AvidPay, an electronic payment system that pays you directly via ACH, Virtual Commercial Card (VCC), or paper check.


Echelon utilizes VendorCafé, an on-line portal for vendors that provides cost-efficient, secure and effective ways to process and manage your business with Echelon. When you join VendorCafé, you will be able to send your invoices electronically, check the payment status of your invoices, and ensure billing efficiency.

Electronic invoices eliminate production and mailing costs of paper invoices and time spent tracking the location of missing payments or correcting errors. Ultimately, by using VendorCafé you save money and get paid faster.

As of January 1, 2020, Echelon only accepts invoices submitted through the VendorCafé portal.

To enroll in VendorCafé, please click HERE. After entering your name and email address, you will receive an email invitation to activate your account. Once activated, you will need to complete all required information fields related to your business and pay the compliance fee of $99.

Getting started with VendorCafé is easy, simply watch this step-by-step instructional video of the registration process for VendorCafé/VendorShield by clicking HERE.


Customer Support

Questions regarding invoicing or your profile that are non-compliance related refer to VendorCafé Customer Care Team who can be reached by:

After all required fields are completed, you can 'review and submit' your profile to begin step 3- VendorShield enrollment.


VendorShield is a credentialing service that manages annual vendor background screenings, insurance compliance, license verifications, and other requirements needed to maintain an approved vendor status for Echelon managed communities.

Echelon requires all of its vendors to enroll in its VendorShield compliance program.

This program will help ensure that all vendors with whom we conduct business are accountable to the reputable business practices and standards we have set forth. These standards and practices essentially minimize unwanted risk and, in turn, ensure that our residents and vendors have an overall better experience with our company.

Once you have completed your enrollment in VendorCafé, you will be instructed on how to enroll in VendorShield.



Questions regarding insurance requirements or your compliance status, please refer to VendorShield who can be reached by:


AvidPay (AvidXchange), is Echelon’s provider for electronic payments to our vendors, which enables us to expedite the payment process and provide smoother and more timely payments to its vendors. To enroll, you will need to provide the following:

•  Tax ID Number (EIN)
•  Banking account and routing number
•  Valid email address

AvidPay will reach out directly to the vendor after its first invoice is paid by one of Echelon’s communities to determine a preferred method of payment.


Vendors can select one of three payment methods, including:

1. ACH bank transfer- An enhanced Direct Deposit is transferred electronically to the vendors specified bank account.

2. Virtual Commercial Card (VCC)- The VCC provided for payment is essentially processed in the same fashion as a physical credit card using the supplier’s POS device or computer-based program entered manually in lieu of swiping a standard credit card.

3. Paper Check


Please Note:

•  Until all requirements are met, Echelon managed communities cannot hire you as a supplier/vendor. 
•  Acceptance as an approved Echelon vendor does not guarantee being hired for work or products/services being purchased.
•  All vendor eligibility criteria and all vendor hiring decisions are made by Echelon and not VendorShield.


Custom Support

To select or change your preferred payment method, please contact AvidPay at:

need help?


Email: Vendors@echelonpg.com


Email: VendorShieldSupport@yardi.com

Toll Free: (888) 251-8210, Option 2

Hours: 9:00am - 6:00pm (EST)


Email: VendorCafe_Support@yardi.com

Toll Free: (888) 251-8210

Hours: 9:00am - 6:00pm (EST)


Email: supplier@avidxchange.com

Toll Free: (704) 971-8174

Hours: 8:00am - 5:00pm (EST)