Training

While we feel training is at the heart of creating great employees, not all training is created equal. Therefore, we employ different methods be it on-property, on-line via GoTo Meetings or E-University, off-site at a computer classroom or at the corporate office. We find different topics are taught better in different settings so we utilize different mediums and instructors to ensure our employees get the most out of their training opportunities.

Our training program includes the following topics:

• Echelon EDGE (Educate, Develop, Guide and Empower)
  • Customer Service
  • Leasing / Sales
  • Fair Housing
  • Marketing
  • Internet Leasing
  • Financial Analysis
• Yardi / Computer Skills
• Operations / Management
• Resident Retention
• Budgeting & Financial Analysis
• Maintenance training topics include:
  • Maintenance Skills
  • Safety procedures
  • Lead-based Paint, Mold, and Asbestos O&M Programs
  • Effective purchasing and inventory control
  • EPA & OSHA related
• Additional training opportunities include:
  • E-University (on-line training partner), association classes and external seminars
  • Monthly leasing and manager training meetings
  • Annual manager leadership conference / retreat