Customer Service

Echelon Property Group is a Colorado owned apartment management company dedicated to providing our residents with an unsurpassed standard of living at affordable prices, understanding that resident satisfaction is paramount to our success. "Excellence at a Higher Level" isn't just a motto, it's how we operate- by consistently providing superior customer service, ensuring well-maintained common areas, promptly responding to resident requests and enforcing community policies so that every resident enjoys a high-quality living environment.

Every Echelon community offers AT EASE WITH ECHELON with the following benefits:

• 48-Hour Service Guarantee - If a routine service request is not completed within 48 hours from when the request was made, your rent credit will begin the day you notify the management office the request was not completed. If you have a second request for the same problem within one week after a repair has been made, your rent credit will begin on the date of the second request. Your rent credit will continue until your guaranteed request has been completed.
  
  Requests made after 4:00 p.m., on weekends and holidays will be considered to have been placed the following business day at 9:00 a.m. If you feel your service request was not completed to your satisfaction, you must notify us in writing within 24 hours of the time the service request should have been completed. Our Service Guarantee is contingent upon our ability to have access to the apartment during normal business hours. Any damage or abuse to the apartment, fixtures, appliances or other equipment will void our Service Guarantee.
  
  Unfortunately, the nature of some non-routine requests make it virtually impossible to correct all repairs within a 48-hour time period. Such non-routine service requests are excluded from the Service Guarantee and include but are not limited to; roofs, gutters and floor covering replacements or repairs, foundation and structural repairs, siding, cable TV, intrusion alarms, gate and access systems, pest control and other work requiring a third party contractor. Inclement weather, natural disasters or other emergencies that affect large numbers of residents will temporarily suspend our Service Guarantee.
  
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• 30-Day Move-in Satisfaction Guarantee - Within the first 30 days of residency, resident(s) may opt out of their lease contract by simply providing a written 30 day notice to vacate. The appropriate form can be obtained from your management office. Resident is required to pay back any rent and utilities for time already occupied thru the full 30 day notice time frame. Any security deposit refund will be determined upon results of the walk-thru conducted after move-out. Any refund given will be processed within 60 days of move-out date.
  
  Click here to download our ebrochure
• Resident surveys for move-ins, service requests and general satisfaction
• Customer Service "hotline" for issues or concerns regarding any Echelon community, please call 720-236-1401.